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Senate Proceeding on May 19th, 2011 :: 8:13:45 to 8:15:00
Total video length: 8 hours 40 minutes Stream Tools: Stream Overview | Edit Time

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Tom Harkin

8:13:25 to 8:13:46( Edit History Discussion )

Tom Harkin: to some of these recruiting practices that are being used by kaplan university, which is owns "the washington post," what you have disclosed here on the floor is embarrassing that we allow this to occur to our veterans. mr. harkin: i say to my friend it is. it's embarrassing and shameful. i said earlier this is from

Tom Harkin

8:13:45 to 8:15:00( Edit History Discussion )
Speech By: Tom Harkin

Tom Harkin

8:13:47 to 8:14:07( Edit History Discussion )

Tom Harkin: kaplan's recruiting, they call it their military learning module. and they call it fear, uncertainty, and doubt. as i said earlier, they say -- now this is an internal document. this is for the recruiters. this is not something they hand out to the public. we got this through our investigation.

Tom Harkin

8:14:08 to 8:14:29( Edit History Discussion )

Tom Harkin: they say this technique of fear, uncertainty and doubt was originally created within the computer hardware industry and uses these emotions to influence perceptions or beliefs, and on and on. as i said earlier, it's one thing for high-pressure tactics to sell you a hard drive or a new computer or something.

Tom Harkin

8:14:30 to 8:14:50( Edit History Discussion )

Tom Harkin: but when you are exploiting fear, uncertainty and doubt on a g.i. who may have post-traumatic stress disorder, who may have served in iraq whorbgs didn't go to college -- who didn't go to college -- young people now are worrying about their future and what's going to happen to their future, and they come in and put the pressure on them with fear,

Tom Harkin

8:14:51 to 8:15:00( Edit History Discussion )

Tom Harkin: uncertainty and doubt to get them to sign a contractual agreement and turn over their g.i. bill benefits. it's just disgraceful. mr. durbin: i ask the senator again, this is kaplan

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